CATI/TABI & Call Center Capabilities

High-performance infrastructure for research and customer engagement

Advanced CATI/TABI & Call Center Solutions

Hunter International delivers premium computer-assisted telephone interviewing (CATI), tablet-assisted personal interviewing (TABI), and call center capabilities with high-performance infrastructure and expert technical configuration.

Hardware Capability

High-performance infrastructure designed to support stable, reliable operations for uninterrupted service delivery

High-Performance Infrastructure

Enterprise-grade systems to support stable operations with maximum uptime and reliability.

  • Redundant server systems for 99.9% uptime
  • Scalable infrastructure for growing operations
  • Enterprise-grade network equipment
  • Backup power and connectivity solutions

Robust Workstations

High-performance computers optimized for consistent productivity and seamless operation.

  • Latest-generation processors for speed
  • Ample RAM for multitasking efficiency
  • SSD storage for fast data access
  • Dual monitor setups for productivity

Noise-Canceling Headsets

Professional audio equipment for clearer conversations and reduced background noise.

  • Crystal-clear audio transmission
  • Active noise cancellation technology
  • Ergonomic designs for all-day comfort
  • Durable construction for heavy use

Software Configuration

Advanced software platforms and tools optimized for research interviewing, data capture, and quality management

CATI/TABI Platforms

Specialized software for research interviewing and precise data capture.

  • Advanced survey scripting capabilities
  • Real-time data validation and logic checks
  • Multi-language questionnaire support
  • Complex routing and skip patterns

VoIP Integration

Seamless calling workflows integrated with research and CRM platforms.

  • Crystal-clear voice over IP technology
  • Automatic call distribution (ACD)
  • Call recording and monitoring
  • CRM and database integration

Predictive Dialers

Intelligent campaign configuration for maximum efficiency and compliance.

  • Predictive, preview, and power dialing modes
  • Intelligent call pacing algorithms
  • Compliance management tools
  • Real-time performance analytics

Quality Monitoring Tools

Comprehensive QA tracking and performance management systems.

  • Real-time call monitoring
  • Quality scoring and evaluation
  • Agent performance dashboards
  • Compliance reporting

Technical Capabilities

Comprehensive technical expertise and operational excellence for successful project delivery

Optimized Workstations

Secure operating practices and system optimization for peak performance.

  • Regular system maintenance and updates
  • Security protocols and data protection
  • Performance optimization tuning
  • Troubleshooting and technical support

Multilingual Interviewer Capability

Language support tailored to project needs and target audiences.

  • Native speakers for key languages
  • Cultural sensitivity training
  • Accent-neutral communication
  • Translation and localization support

Quality Control Officers

Expert monitoring and calibration for consistent quality standards.

  • Real-time call monitoring
  • Performance calibration sessions
  • Quality assurance audits
  • Continuous improvement programs

Project Management

Comprehensive management of schedule, quotas, and delivery milestones.

  • Timeline and milestone tracking
  • Quota management and sampling
  • Progress reporting and updates
  • Client communication and coordination

Why Choose Our CATI/TABI Solutions

High Performance

Enterprise-grade infrastructure for reliable, uninterrupted operations and maximum productivity.

Data Security

Secure systems and protocols to protect sensitive information and ensure compliance.

Quality Assurance

Comprehensive monitoring and quality control for accurate, reliable data collection.

Expert Teams

Trained professionals with technical expertise and research methodology knowledge.

Interested about our CATI/TABI services?

Let's have a quick conversation about how Hunter International can support your research and call center needs with our advanced CATI/TABI capabilities and high-performance infrastructure.

"Hunter International's CATI infrastructure and technical expertise enabled us to complete a complex multinational study with exceptional data quality and impressive turnaround time."
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